Returns & refunds

We want you to live with your Oaklen piece for years. If something isn’t right, here is exactly how returns and refunds work.

7-day return window

You have 7 days from delivery to return a piece for any reason. Tell us within that window and we will arrange collection at no cost to you, and refund everything you paid once the piece is back with us in its original condition.

Damaged or defective on arrival

If a piece arrives damaged or with a manufacturing defect, contact us within 48 hours with photos. We will repair or replace it, or offer a full refund — your choice — and cover all logistics.

How refunds are paid

Since no payment is taken on this website, any refund applies only to amounts you paid us directly — for example on delivery. Approved refunds are returned by the same method and typically reach you within 5–7 business days.

What isn’t covered

The 7-day window does not apply to bespoke pieces made to a custom size or specification you requested, as these cannot be resold. Natural variation in wood, leather and fabric is not a defect. Ordinary wear over time is not covered by a return, though the structural warranty still applies.

Start a return

Email care@oaklen.in or call 098131 71006 with your order number and we’ll take it from there. Oaklen Furniture, 14, Industrial Area Phase 1, Panchkula, Haryana 134113.